Express Transport And Logistics Industry Commerce Essay

Federal Express is a planetary express transit and logistics company that provides planetary transportation clients, is a individual beginning for logistics and supply concatenation solution. It was founded in 1973 by Frederick W. Smith. Since its origin, FedEx express bringing industry has pioneered. Express bringing company focused on the chief concern and clients around the universe nightlong bringing service is provided. However, old economic system concerns and the new FedEx clients forced myself at dark bringing service ‘to alteration the location for the economic system ‘ one halt store for concern requires complete logistics ‘ . Company like General Motors became major groups logistics service supplier.Background:During the late sixtiess, Frederick Smith ( Smith ) , an thought, by the way get down an air hose messenger company. This period, it was common pattern during the American, United or Delta Airlines as a commercial vehicle as a bundle to direct goods . The exercising because many rider air hoses lacks by and large during the dark and twenty-four hours flight was operated. In add-on, cargo forwarders ( the company ‘s return from the airdrome responsible for bundles finish reference ) normally did non offer place bringing. Smith is an air hose messenger company that started all these jobs need to be felt. During his college old ages, he admitted that the United States had become a service-based economic system and a dependable, nightlong bringing service for bundles and paperss wholly transit design company is needed. Write a Yale term this thought, ‘and ‘ C ‘grade achieved. His professor thought it would ne'er work. Fortunately for Frederick Smith, he did non take to bosom and Smith found that for investors buil donging the company for $ 40 million, 8 million dollars in the household used the money ready to lend over dreamed of, and bank received support. But with 80 million dollars he started Federal Expr ess, the largest company of its clip making sometimes funded by venture capital. The conveyance and logistics industry expressed FedEx household jointly are able to vie. FedEx ‘s merchandising scheme is for all FedEx companies to further cooperation, but the action and run individually in each company ‘s strengths and markets are different. Today, FedEx offered by a planetary express bringing services, little package of land distribution, including low-truckload cargo bringing and planetary logistics, supply concatenation direction and electronic commercialism declaration. Federal Express is the universe ‘s largest bundle bringing company. FedEx in the United States in the dark market for labour division clients, pricing and bettering the quality of services with the exclusive focal point â€Å" started its operations. Since so, the cardinal papers for the full North America and cargo services has more than 212 states and abroad for. [ Visionary Leadership: Laminitis of FedEx Mr. Frederick Smith recognized that American Economy is traveling towards being a Service economic system. He identified the Gap bing in papers and goods bringing, prepared a concern program and started the first nightlong bringing service therefore going the innovator in the express bringing concern. ] Federal Express Corporation was airy leading Express Transport and Logistics with a beginning of favoritism in the industry to FedEx became the first mover: the complete supply concatenation direction control of its ability to assist. FedEx number ones†¦ Nightlong bundle bringing company dedicated toA Offer next-day bringing by 10h30 Offer Saturday bringing A fixed clip cargo service offered Money back warrant and free from executing services grounds that a planetary enlargement of its web Document tracking enabling clients to cognize the exact position of their cargo. Fedex leading recognized the demand for Amalgamations and Acquisitions really early in the industry. They felt that clients ‘ demands are diverse and requires different concern theoretical accounts to manage them. FedEx tailored its ‘ concerns to fulfill this demand.AUse engineering resources for the company and has the ability to provide its ain hard for rivals to fit service.FedEx criterions for the company has been mostly successful because of their proficient advancement. Better client service and quality to them that any engineering company is allowed to hold alone. Any company with velocity and preciseness that Federal Express bundle was offered was the dark of bringing. ission Statement FedEx service mission statement of â€Å" for better fiscal benefits for shareholders by supplying high value, production, operation of companies through focussed logistics, transit and information on related services. One of the highest quality of client demands to the appropriate market country methods will be met. FedEx your employees, spouses and providers to endeavor to develop reciprocally good dealingss. shall protect all operations have already considered. the highest ethical and professional criterions of corporate activities â€Å" organized will. The mission statement indicates that FedEx has a clear focal point. ( 1 ) The chief focal point is to convey back the shareholders. ( 2 ) above the value they add merely one other thing to take topographic point more accent will be beyond their service. ( 3 operations ) supplies their attending, will transport and related information. The mission statement to concentrate adequate to diversify illustration, nutrient merchandises, yet obscure plenty to let growing in those countries all have to FedEx. Federal Express Five-Point Strategy Federal Express has five schemes that govern concern scheme. Improve service degrees for these, unit costs are low, international leading to set up and keep profitableness, is close to such clients, and retain people-Service-profit philosopher. Original plants alone FedEx runing scheme – and at the same time – on three degrees. i‚ · Collectively combat A As a trade name in the universe by standing and talking with one voice. i‚ · Operating independently A To concentrate on our independent web by specific client demands. i‚ · Collaboratively Management A To work by our employees, clients and maintain loyal relationships with investors. Monetary value Peoples: We value our people and promote diverseness in the workplace and in our thought. Service: Our perfectly positive spirit in the bosom of everything we do set our clients. Invention: We encourage innovations and services and engineering that the manner we live and work must better. Honesty: We conduct, finance and services, honestness, efficiency and dependability to take. Duty: we safe and healthy environment for the communities we live and work title-holder. Loyalty: We respect our people and FedEx, clients and investors gained assurance every twenty-four hours in everything we do, ( B transit ) and logistics substructure within FedEx Corporation FedEx 7 of which the first dark, eight bundles started his run by directing one employee to another prosecution had references. Company since twenty-four hours one to cover with every surprise has 9.8 million cargos. FedEx ‘s Infrastructure Overview: Managing 9.8 million cargos per twenty-four hours More than 700 aircraft, Lift capacity of 12 million kilograms per twenty-four hours More than 220 states through 375 airdromes serviced Permanent staff strength of more than 140.000 all over the universe 500,000 calls were dealt with professionally Purple Promise of clip with this new substructure and has been linked with, â€Å" I make every FedEx experience outstanding † with aggregation and bringing of each cargo is received. When a main road truck physical objects most often travel paths normally taken. But as more vehicles tracking the main road, and are now in the signifier of trips, bundles, are long lost, bad, or get down to come at all. The solution, faster, with their ain hardware and substructure and more attending is being entered bearers: FedEx, UPS, airborne express, and so on. These new bearers to turn to velocity, tracking, charge, quality of service and mechanization. He is besides the concluding distribution system, except that travel through the centre of town have non been prepared, and the route is non in the other manus. And eventually, they offer alternate services to do life easy for many of shipper and receiver both.Home Delivery Infrastructure:Three centres are being constructed that Dallas, Cincinnati and Hagerstown, MD, Memphis, Tamil Nadu is the 4th centre. Center enlargement undertaking will spread out the bing 30 centres, it ‘s about the terminal of 2010 financial twelvem onth the company ‘s mean day-to-day bundle volume capacity will duplicate to centre. Expansion undertaking is for consumers by FedEx shipment online retail merchants would back up a rapid development. New Florida orbiter distribution centre pompano near Fort Lauderdale, in between two bing joint three times the size of installations must, and about 356 employees and independent contractors, an addition of 200 from the current joint figure one work force will open with employees and independent contractors. FedEx ‘s smart post-processing and distribution of the fastest strain engineering ensures bundle. The engineering bundles in the procedure of distribution provides shipment visibleness, while they are on the manner to your finish. The bundles are ever knows where and where they are traveling following enables. Advanced control systems, sophisticated automated sorters, and the province – of-art informations aggregation devices FedEx detailed information about every bundle enable to take. And extremely skilled squad to the full supplies 100s of 1000s of bundles a twenty-four hours good equipped. Customer Equipment is located on secure web site, custom-make each client ‘s alone demands are. These devices use information for timely distribution, logistics analysis, appeared extension, and charge inside informations, as required to decently box bringing scheme planning bundles offer the ability to do the necessary studies. As a leader in bundle bringing industry, FedEx provides information and an on-going footing and to analyze the demand to heighten logistics operations describing.AInformation engineeringLate in the 1970s, FedEx use IT to simplify their concern processes seen much benefit. Smith understood that velocity, dependability and client service an indispensable factor for success in the planetary transit industry, but it was excessively early.IT Human ResourcesFedEx topographic point synergistic picture instructions ( IVI ) that the employees themselves to take advantage of slack clip at any clip of twenty-four hours the train was allowed to. Program used for preparation and test ( FedEx employee in the client service cognition was tested twice a twelvemonth ) .IT in client serviceFedEx besides use a client that proctor assorted facets of minutess to better its client service. To accomplish â€Å" 100 % truth on all minutess, quality and client satisfaction ‘was. A system used was unda maged bundle FedEx service quality index ( SQI ) that † every portion of a trade as was quantified? Customer was billed right? â€Å"Internet entree1990 threw unfastened the decennary with important chances for FedEx widespread usage of the Internet. Since the company already has an EDI-based system on which it had spent a batch of money, FedEx for the Internet and decided to utilize a combination of EDI. One illustration was applied to the purchase of merchandises. FedEx one merchandise from a company Ariba. Telephone purchased on an intranet-based Ariba requisitioning system was FedEx. System is so fit that FedEx providers catalogs can be accessed by any employee that could keep a database. The company ‘s web site more than 63 million alone visitants per month and hosts 24 million bundle tracking petitions day-to-day mean grips. More than 2 million clients every twenty-four hours with the company associated electronics, electronic minutess and about two tonss – more than five million cargos made day-to-day tierces FedEx. FedEx universe ‘s largest computing machine and telecommunications web of more than 75,000 computing machines and 1000s of manus – held computing machine webs that operate and track cargos recorded. FedEx has more than 20 million informations centre information direction system, day-to-day minutess, processes more than any other U.S. company. Information engineering has played an interesting function in FedEx ‘s scheme. As portion of its concern utilizing a big, FedEx an about wholly new group of people has reached. It has maintained its repute and its concern increased at the same clip. The planetary market for clients has created more chances. Now they can bespeak the service wage for that service, and path bundles online. FedEx is now need to speak to clients. In so far as they need them, so that 24 hours per twenty-four hours are free for seven yearss per hebdomad. This is due, FedEx has changed scheme. Now the usage of Internet and other technological progresss have focused on. Because this is such an of import facet of scheme, scheme for execution was about immediate. Compete with other major concerns in the industry, FedEx clients that can be accessed usin engineering service was jurisprudence. He besides provided a service to track the bundle. As they service, developed its repute and concern. FedEx has done many things with their value concatenation of new concern development. First they forever for engineering and IT supplies that they need to work portion communicating is recognized. Work easy and expeditiously the Internet engineering to enable clients and sellers to utilize as a spell between FedEx has developed. For many companies, their clients integrate their Web sites to utilize FedEx engineering is enabled.ATwo inquiries: – stigmatization and concern construction 19, January 2000Using information from instance surveies and research, critical appraisal of the benefits and restrictions of amalgamations and acquisitions ( M & A ; A ) Global Transport and Logistics Industry Strategy. FedEx Corporation in 1998 to discourse how to win in the acquisition of Systems caliber, and find whether or non success or failure of the acquisition of Systems quality was it?Conveyance and Logisticss industry amalgamations and acquisitionsConveyance and Logistics ( L & A ; T ) sector denationalization, a important degree of finance elevation and amalgamations and acquisitions activity is characterized by. Minutess are frequently complex and regulative environment, competition issues, affected by or contracted for needful support subsidy action. We merely companies, ports and airdromes, many successful private-sector denationalizations groups have continued to turn through acquisitions made and seen. Other countries in the universe in the on-going consolidation among operators and mail, packages, cargo forwarding and logistics contract with Arenas. Postal organisations and the historical and national railroad companies have been oriented to traverse the scope now and concentrate more broad regulative government operated by the commercial demands of the market chances.Conveyance and LogisticssConveyance and Logistics ( L & A ; T ) industry creates the footing for planetary supply concatenation. Postal operators as major logistics suppliers in T & A ; L industry plays a major function as major stakeholders. Changes in recent old ages the campus of a comprehensive national pre-equipment and fiscal services as transnational suppliers emerge has posted. These establishments through developing market liberalisation and denationali zation of mail bringing in its chief markets to confront new competition. Same clip, be put together earlier, their experience in processing may be able to work twelvemonth postal, conveyance and national and international mail bringing and to develop the logistics of supplying a wide palette-based services, direct mail activities and with the flow upstream bundle bringing and payment services. In add-on, many bing logistics and express companies good beyond the simple bringing of services has expanded and now pull off all facets of supply ironss are making. This is an industry tendency that continued rapid client service in all parts of the universe the face of the focal point has changed.AAmalgamations and acquisitions: three types Amalgamation: a trade where two companies on a comparatively equal footing as they integrate their run resources and capablenesss that together make a strong competitory advantage agrees. Acquisition: a contract where a house and its portfolio of concerns more efficaciously within the company ‘s acquisition by a subordinate of a major potency usage of purpose and the company buys. Acquisition: the acquisition of a coup d'etat where the mark house, the house did non solicit commands.ProblemsAchieving successIntegration Difficulties/Cultures Inadequate evaluationA of mark Excessively much variegation Large or extraordinaryA debt Inability to achieveA synergism Directors excessively focusedA on acquisitions Too big Increased marketA power OvercomeA ent entryA barriers Lower hazard comparedA to developing new merchandises Cost of new productA development Increased velocity toA market Increased variegation Avoid inordinate competitionAcquisitionReasons ForAcquisitionAcquisition net incomeTurning market power: the acquisition of an industry to cut down competitory balance Entry barriers to get the better of: Acquisition Access to the â€Å" can get down up an expensive obstructions to get the better of † economic Ugly Costss and hazards of new merchandise development: purchase up reduces the hazard of puting up concern ventures Allows for increased velocity in the market: is closely related to entry barriers, market entry in a timely manner Diversification: Quick manner to travel concern experience in the industry and the house presently lacks deepness Scope will vie: utilizing steadfast acquisitions may restrict their dependance on one or a few merchandises or marketsProblems with acquisitionMerely one â€Å" fiscal squad † to garner and ‘decision ‘ ( two squads: one fiscal and one – where the organisational squad organizational says, â€Å" Yes † or â€Å" No † should be Integration troubles: hard to divide fiscal and control system integrating companies can Inadequate mark rating: â€Å" Winner Curse command † overpay for acquisitions, the company Large or unusual recognition: expensive, heavy debt load on hard currency escapes can make Synergy inability to obtain: Justifying acquisitions can increase expected net income estimation Multiple coevalss: to get the direction expertness required is non unrelated concern Coevals of directors focus on the acquisition: the director ‘s acquisition scheme through independent house assess the value of the consequences may neglect Very big: invention and flexibleness reduces a big bureaucratism FedEx Corporation has acquired 31 while taking bets in 3 companies. FedEx Corporation has 22 divestitures during this period.AThree inquiries: – Events in January 2000 taking to reconstitutingUsing appropriate illustrations from FedEx Corporation, critically evaluate FedEx ‘s fiscal and non-financial public presentation in the context of developments in the â€Å" Internet market and e-tailing † up to the January 2000 reorganisation.Fiscal Performance AnalysisFedEx has an impressive public presentation record since many old ages. Particularly, in 1998 the gross [ $ 15.9 billion ] of the company has grown 15 per centum when comparing with the grosss in 1997. Over the past 5 twelvemonth period of clip, Gross saless have been turning steadily. But, on the other manus, the net income seems that non really impressive when we compare with the gross revenues. But, the truth was, due to the sudden additions in cost of the fuel it has been refused in 1997. In contrast, in the twelvemonth of 1998 the net income was quickly grown from $ $ 200,000 to $ 500,000. As of the FedEx studies, it is because of acquisition of the subordinates and from decrease in operating costs. FedEx ‘s fiscal statements shows that its assets have non been utilized good as other houses in their industry, but their profitableness is better than other industry houses. Still they must diminish merchandising and administrative disbursals while increasing gross revenues. Future assets perchance and should be invested in the international market and new concerns, while still puting a nice per centum for technological promotions. The fiscal ratios for FedEx clearly show that a safe sum of debt, a wellness net income, have outstanding gross revenues and the leader of the market in this industry. Therefore, except in the twelvemonth 1997 where costs of the fuel made a batch of problem to this company, but, these statistics show an addition growing of ratios over the period of clip. Disintermediation is the term used to denote the dismantlement of supply concatenation mediators like whole Sellerss, retail merchants etc. Businesss have direct contact with clients and vice-versa. This revolution has been brought about the coming of cyberspace retailing called otherwise as e-tailing. FedEx has been a late entry into this field but has made important in-roads of all time since it ventured into e-tailing. This market is lead by UPS. Online vacation shopping, which accounted for $ 650 million in 1997, grew to approximately $ 4 billion over the vacation season of 1999. At that clip, FDX handled transportation for merely 10 per centum of all goods sold online, compared to the 55 per centum handled by UPS, which had forged confederations with the likes of e-tailing elephantine amazon.com. The e-commerce market all over the Earth would increase up to $ 128 billion, including $ 18 billion in â€Å" e-tailing, † or business-to-consumer gross revenues, and about $ 110 billion in business-to-business minutess [ Forrester Research ] . Every twelvemonth, on-line disbursement is on the rise with over 1 million new clients acquiring added to online marker. Therefore, Harmonizing to the Forrester estimations, Merely for the Online consumers from many states would pass about $ 5 billion. Which is about blink of an eye than comparing with the sum in 2009, this means that conveying the families for shopping online over 18million. A FedEx has realized early in its journey that engineering shall play a major function in its growing. It has made important investings in geting province of the art engineering and has equipped its employees with necessary accomplishments to manage modern equipment. COSMOS is an ideal illustration of it ‘s committedness to utilize engineering to convey about client satisfaction. When we look at the studies of FedEx since two decennaries, the company was wholly involved the information concern. Harmonizing to Smith, he tried to maintain attending towards knowledge such as monetary value, estimated clip of reaching, finish, present whereabouts, lading ‘s beginning, and cost of cargo is besides, most valuable facet as brand certain safe bringing. At the same clip, Mr. Smith insisted develop a information systems web of state-of-the-art ; a sophisticated combination of optical maser scanner, saloon codifications, package, and electronic connections-be erected alongside the a ir and vehicle webs. Non-financial Performance Analysis FedEx being a planetary participant has ever had the economic systems of graduated table in its operation. They provide services that cover about every major town in the universe. The infra construction available helps it to seamlessly incorporate its concern across different clip zones. It has a strong trade name image that is globally recognized for quality service. FedEx offers service in the full scope of transit and logistics concern. Powered by strong direction committedness, FedEx has forged many utile confederations that have helped to catch important market portion in all the sectors of its operations. Strategy to run each concern independently helped FedEx to provide to that specific market. Rising fuel monetary values act as serious hindrance impacting FedEx profitableness. Labor differences are another country of concern for FedEx. With deeper client base, broader planetary range, FedEx is strongly positioned to harvest the benefits of cyberspace and e-tailing markets.A

Speak About Riots

Ladies and gentlemen, welcome. I am †¦Ã¢â‚¬ ¦. , a politically active student. The Mayor of London has invited me, to give a speech about riots in London. I would also talk about what we can do to prevent a similar incident. As mentioned, my speech today will mainly be about riots and some several reasons for that. Moreover, I will give some suggestions about what we can do to prevent the riots. I will focus on what the society can do to solve this situation. I will also speech about what the parents and the teachers’ can do for keep the children out of the riots.If some of you don’t know what riots are. I can tell you that it is a form of civil disorder which is characterized by groups how lashing out in a rash of violence against authority, property or people. The riots start on August the 4th, because a policeman killed an Afro-Caribbean man. His family has decided to stage a peaceful protest but it ended out of control. The traffic was diverted and people start ed crashing, smashing and looting. For many people, it was a staggering situations and completely unrealistic. The big question is:† What are the reasons for riots?†The protest for the Afro-Caribbean man was just an opportunity to show their dissatisfaction for the society. Big parts of the population are talking about how the policemen were not able to stop the criminality from vandalising and stealing. The word about riots was spread to South London. Due to this change of area, it is clearly that they have entirely different motives from here on. People all over London have begun to make different sorts of riots. The motive for many of the criminals became â€Å"making money, pure terror, havoc and free stuff†.We can conclude that these different episodes with riots have nothing to do with each other. Experts are discussing what the motives are. They have formed some theories about the motives and the most mentioned arguments are: unemployment, poverty and gang related crime. There are kids down to an age of 9 how robbed homes, stores and businesses. Among the youngest riots are kids who are looking for a rush. The main argument for riots is that it has something to do with unemployment. Unemployment results in poverty.Many people have tendencies to compare themselves with the community and therefore want the lower class to keep up with the middle and higher class. By use of riots has the lower class seen an opportunity to make money to gain a position in the middleclass. The lower classes are blaming the high class for their criminality, because the poor are unhappy with the balance between themselves and the rich part of their country. The youth unemployment rate is low, which result in that 1 out of 5 are not in work.The university are more expensive than ever, and that is the reasons why some of the young people lose hope for the higher education. The young people are unhappy with their present situation. They are getting more disenfra nchised, so they have to be heard. In previous times was it the black people who were victimized, but today it is the young people. The young people make riots, as an excuse to show their dissatisfaction with the society. The motive for the young people to make riots is to be a part of something bigger.Many have seen that the majority of the spotted participants in the riots are between the age of 14 and 18. Most of the people in London, who participate in the riots, are doing it because everybody else is doing it. They persuade each other by means of text message. Many of the riots have occurred as a result of the extreme use of the social media. A new problem is that they also use a Blackberry to spread the word, which involve that the communication is hidden from the police. We have to stop this young people and help them to behave in a better way.If they are old enough to make the crime, they are old enough to face the consequents. There are no correct answers to prevent new rio ts, but we know the reasons for these riots and the problems in the society. We cannot eliminate the inequality, it is impossible, but we can try to reduce it. We have to keep together and try to save our society. We have to protect the children from the criminality and help the family’s how have problem at home. The parents have to take a responsibility and be role models.The police have to take effect immediately and show that this behaviour will not be tolerated. They have to arrest the people how make riots, so they not keep on with the crime. More than 1200 of the rioters have already been arrested. Due to the modern technology, many of the participants have had their image caught, which means that they will be arrested later. In the future need the police a system, so they can find out what the people are encouraging encourage each other and make plans for illegal actions.

Katrina Possisble Solutions

Possible Solutions to prevent another Hurricane Katrina Sea gates are another option that have proven very affective in other areas of the world such as Holland, Britain, and Venice, which is also below sea level and has a large number of canals. Sea gates are simply giant air-filled walls that cut off water flow. These gates would most likely be placed on Lake Pontchartrain’s two narrow outlets and would be only be closed if a storm was approaching.Such structures have been considered since the 1960’s, but the idea was crushed in the late 1970’s because people feared the gates would disrupt marine life and sediment transportation. However this should not be an issue since the gates are open the majority of the time. The main hurdle is cost, ranging from $500 million to 1 billion Closing or covering certain canals is an option that would help prevent storm surges from reaching so far inland. Currently canals and channels can give storm surge direct access to inla nd neighborhoods.The Mississippi River Gulf Outlet [MRGO] is one of the canals that has caused major problems in the past. Where MRGO meets the Intracoastal Waterway there is a major area of funneling. The two fronts met at a narrowing point that forms the Industrial Canal and the water height is amplified 20-40%, putting intense pressure on floodwalls causing them to burst. After Hurricane Katrina hit the narrow strip of wetlands between MRGO and Lake Borgne got even smaller, bringing to reality the fear that the two waters might merge into one.MRGO has less than five ships navigating its channel per day; often times only one ship uses the outlet. MRGO has also amplified the wetland loss in the area, allowing salt water to intrude and kill off native vegetation. By keeping only heavily used channels open and turning the rest into trails or parks, flood damage could be reduced. Adding a subterranean drainage system to the city is another idea that engineers have come up with. This w ould include turning some canals into culverts (covering them with trails and parks) and then having heavy duty pumps (located on high ground) to pump the water fully out of the city.The culverts would help channel the water and get it out quickly in times of flood. This is a simple technology, but it is costly running about $1 million per mile of canal. Moving the pumping stations is a relatively simple way to help prevent New Orleans from being overwhelmed. Installing heavy-duty pumping stations on high ground or in areas where they can act as damn-like buffers would allow water to be pumped out even when the city is overwhelmed.During Hurricane Katrina, once the pumping stations were flooded the low areas just continued to rise in water level. Wetland rehabilitation is another plan that could help protect New Orleans from storm surge. Wetlands act as natural barriers against wind-driven waters, but wetlands are being destroyed by saltwater intrusion everyday. Hand planting is ver y costly and time consuming, making it hard to implement. Source: http://www. uwec. edu/jolhm/eh3/group7/futureneworleans. htm

Ethics Essay Example | Topics and Well Written Essays - 1000 words - 6

Ethics - Essay Example Broader ethical issues are determined by society rather than the individual. For example, most people would agree that it is wrong to steal. There is really no way that someone can justify that, even though they might be in an extreme situation. On the other hand, a personal ethical decision is based on one's own experiences and thoughts. For example, I believe that it would be wrong to cheat on an exam, but there may be others that differ from that opinion. My belief about that comes from the way I was raised and also the fact that I believe that exams are a time to gauge one's ability, and cheating gives a false representation of this. Finally, there are ethical choices based on a personal circumstance or situation. Someone who is poor may justify taking money left unattended to because they desperately need it. Other people who are not in need of cash are more likely to try and return it to the owner. Personally, I make most of my decisions based on my values and religious beliefs but also my gut feel. If an action does not feel right, then I probably shouldn't be doing it. I closely follow the principle of utilitarianism because I think that any ethical decision must consider all the parties that will be affected by the action. Just because I benefit from an ethical decision does not mean that other people will also benefit, so it is important to weight all these factors up before making an ethical decision. ... On the other hand, those of questionable moral character have likely only acting ethical on certain occasions, if at all. I believe that even if the possibility of being caught is extremely low, it is still important to act ethically because it sets a right mindset. There is a saying that goes "set a line in the sand." What this means is that we need to have boundaries of how far we are willing to go. Just because no one else will know or the likelihood of being caught is low does not mean that we should get rid of or move the line in the sand. Acting ethically at all times helps to breed consistency, and this will hold us in good stead when it really counts. I believe that decisions we make in secret are actually more important than those we make in public because they help to show our true character. I believe that if there was no possibility of detection, then most people would likely not pay their taxes. These types of people would justify their decision based on the fact that no one else would find out. Money is a subject that divides many people because of the power and status it brings. I do agree that individuals act in their own economic self-interest because we live in a capitalistic society where hard work and success are valued. Thus everyone wants to get ahead, and if not paying taxes can help then so be it. I do however think that most of those people who would avoid paying tax if they could get away with it would not openly admit to thinking that. The reason is that the process of paying tax is one of the most basic in our society and one of the greatest responsibilities of every working citizen. For those who would still pay their taxes even if they could get away with not paying them, I

Information system Development (Bluetooth) Essay

Information system Development (Bluetooth) - Essay Example According to Flint, Karvinen, McKnight, & Tee (2008) the Bluetooth is a new and modern type of technology in the telecommunications sector. This new technology allows connecting wirelessly to the computers, mobile phones and personal digital assistants or PDAs. This wireless connection allows easily interconnection by a short-range wireless link. In this way we can transfer data within short distance with high data rate. By means of this technology, users of wireless technology, cellular phones, PDAs can purchase a 3in1 mobile phone that is able to offer facility of portability at the office or home. It also presents the capability to obtain rapidly synchronized information in a notebook or desktop computer. At the present, this technology implementation at business sector facilitates in sending or receiving a fax, virtual business meeting, working collaboration, initiate a print-out and also the facility of the fixed computer devices complete coordinated. Examples of these devices c onsist of desktop computers, handheld computers, PDAs, smart phones, notebook computers, handsets, microphones, digital cameras, fax machines, and printers. Windows XP contains built-in Bluetooth facility that helps users without problems to configure Bluetooth communications (Flint, Karvinen, McKnight, & Tee, 2008) and (Shelly, Cashman, & Vermaat, 2005). According to (Shelly, Cashman, & Vermaat, 2005, p. 476), Bluetooth technology utilizes short-range radio waves for the communication between two Bluetooth devices. The speed of the data transfer between devices is approximately 1Mb/sec. To communicate with each other, the distance between Bluetooth devices must be about 10 meters (which is equal to 33 feet) however it can be expanded to 100 meters using extra equipment. A Bluetooth device comprises a tiny chip that permits it to transfer data to other Bluetooth devices (Shelly, Cashman, & Vermaat, 2005). A Bluetooth technology chip takes the

Healthcare Utilization and Finance Essay Example | Topics and Well Written Essays - 1000 words

Healthcare Utilization and Finance - Essay Example Medicare Part B Essentially, this part covers healthcare services that are not provided for in part A of the Medicare. In Mrs. Zwick’s case, the cost of the different diagnostic tests that she underwent during her hospital stay and time of rehabilitation would be paid for in this part. Medicare Part D This last option of insurance cover deals with payment of the cost of drugs that are prescribed during a hospital stay. The antibiotics that were prescribed during the initial hospital stay will be catered for here. Moreover, the medication that prescribed upon her discharge will be also paid and by extension the walker that she required to walk around. Medicare policies and Reimbursement of Additional Care The policy by Medicare not to pay additional costs emanating from hospital acquired infections means that these cases have to be HAC (hospital-acquired complications) in terms of high cost. This in turn means that a patient with such a problem would have to be assigned to paym ent of higher premiums to cover the whole cost. It is however predicated upon the premise that the complication was due to secondary diagnosis and could have been prevented through utilization of evidence based guidelines. These additional policies of Medicare on hospital acquired infections means that the hospital will not get reimbursement for them (McNair, Luft, & Bindman, 2009). For instance, the antibiotics that were prescribed to her and these drugs were for urinary tract infection (UTI). With UTI being one of the complications that are not catered for by Medicare, then Mrs. Zwick and her daughter would have to pay from their pockets. Ethical Implications for Incurring Costs Related To Her Hospital-Acquired Condition The ethical implication for costs that emanate from hospital acquired infections to the concerned patients is that they have to pay for the additional cost. This is regardless of whether the infection was due to negligence on the part of the hospital or the infect ion just arose spontaneously. In order for clients to be shielded from this, they are forced to pay more so that in the advent that the complications that occur due to a person being hospitalized may be reimbursed by Medicare. Such a proactive move is quite unfair to the payer and the extra charge is quite punitive bearing in mind that these infections are completely out of a payer’s control when they happen. Another ethical implication is that it has to be proved beyond doubt that the hospital acquired infections were not due to negligence on the part of a hospital. This may arduous and quite challenging and it takes time (Zhan, Friedman, Mosso & Pronovost, 2006). Scenario 2 Consolidated Omnibus Budget Reconciliation Act (COBRA) Since COBRA insurance was designed to cover for people who have lost their job due to legitimate reasons, the cover is usually paid by the former employer but it is not subsidized. It follows then that the payments for health coverage premiums are re mitted by the former employer in full and an additional administrative cost of two percent. However, coverage is considered under group coverage which therefore means that the cost of the premiums is still low although they are slightly higher than when the employee was working. Many of the individuals that invoke the COBRA coverage usually have a big time difference between their last day at work and

Leadership in Education;Teachers as Leaders Essay

Leadership in Education;Teachers as Leaders - Essay Example It is equally important that certain basic assumptions about the educational leadership qualities especially which relates to the individual approach of tackling issues and objectives, may create a vast difference to the results achieved. The roles and responsibilities of a teacher are multidimensional. â€Å"The diversity, complexity, and changing nature of basic learning needs of children, youth and adults necessitate broadening and constantly redefining the scope of basic education† (UNESCO, 1995). The teachers often serve as role models for their students so they need to be very meticulous and at the same time, he/she should be extremely knowledgeable so as to command respect from their students. The inherent tendencies of the children to keep their teachers on the pedestal makes it imperative that the teachers themselves must cultivate a value based character so that they are not only able to command respect from their students but their impeccable behaviour and teaching prowess, serves to motivate them to achieve greater height of excellence in studies and personal growth. Educational leaders are not pre defined and moulded into certain stature. They are people who may be in the position to influence and motivate students to give their best. Educators and school administrators both can take up the role of educational leaders because both of them have the capacity to wield considerable influence among the students and teachers alike so that they give their best. While the non teaching staffs of educational institutes indirectly influences the students to acquire character, the role of teachers is of utmost importance because of their proactive involvement in the moulding of the character of the students. It is therefore, imperative that teachers must inculcate specialized teaching methodologies and value system that addresses the all round growth of the student fraternity. School administrator as educational leader, helps create a congenial atmosphere

Corporate strategy Essay Example | Topics and Well Written Essays - 2500 words

Corporate strategy - Essay Example In its early days Nucor corp. served as a manufacturer for Oldsmobile (GE motor). The company has come a long way since its inception in 1964. It has gone through major structural changes, acquired new operations and even closed or disposed some operations. Over 41 years Nucor grew from a small steel company at the edge of bankruptcy, to be the 7th biggest steel maker in the United States a few years back. It is presently the 2nd largest steel maker in the US. Profitability analysis shows that there’s been improvement over the years; especially a better performance than previous year 2003. Nucor is one of the most profitable companies in the US domestic market. Its budget expectation has proved accurate for the year 2004. Gross profit margin and net profit margin were both strong, which tells that the company is strong in areas of manufacturing as well as management / sales. Within the steel industry Nucor has displayed prudence in its finances as suggested by a business comparison with Arcelor Mittal which is a bigger organization but yet the former had managed to keep a surplus in all four profitability areas. Average liquidity ratio recorded at 1.49 is a good determining factor of the financial viability of Nucor business, which is well-funded than its other two rivals. Current ratio gives an indication of the ability of Nucor business to pay its bills. The ratio of 2.69 in year 2004 shows that it has a better ability to meet ongoing and unexpected expenses. Nucor’s financial performances have been quite successful so far, in terms of its steady growth rate as well as its equity value. In order for the company to sustain and maximize this pattern of growth in the coming years, a deployment of strategic analytical tools such as PESTEL will be highly relevant. Domestic market is still in a state of regression among upwards of Kuznets infrastructure investment cycle1. Countries with better economic conditions have more

Corporate communication plans Essay Example | Topics and Well Written Essays - 2000 words

Corporate communication plans - Essay Example In the analysis using the various model such as power- interest matrix and stakeholder salience model, it shows the areas in which the Ryanair airline need to improve and change to be able their customer satisfaction. The report has put an effort to help the Ryanair Company to address the challenge by outline several proposals that can improve its reputation, quality of customer services and promotion of the company in the market by using its corporate communication effectively. Corporate communication is the strategy that organizations manage and plan both internal and external communications aiming at creating favorable and reputable view among its stakeholders. It is an integrative communication structure linking stakeholders to the organization, through it, stakeholders perception of the organizations identity and image and reputation are formed (John& Balmer, 1999). Corporate communication is considered key management function. It all about managing the relationship with a company with stakeholder to maximize the corporate reputation capital. Corporate communications have the significant role in creating and maintaining businesses images of corporate entities. It is an efficient strategy organization uses to communicate the brand value and reputation to its customers, stakeholders and the target audience. Corporate reputation is the major pillar that builds the image and distinguishes an organization from its competitors. Organizations with the good reputation have developed a picture of their customers mind that help in identifying the brand, logo, product and services an organization offers. The perception of financiers, customers, and stakeholders of any organization is based on the elements of corporate communication, where the corporate reputation is the core and enormous impact on both internal and external environment of the organization. However, when

Two One page orders for a discussion post - not a paper just to be Essay - 2

Two One page orders for a discussion post - not a paper just to be done as a discussion board post - Essay Example The instincts of a child should be well noticed and taken to the past in order to evaluate them and this process is very important because the instincts of a child decide more things than one. The focus of the parents must be on the psychological as well as the social side because both these sides demand attention and neither one can be neglected. â€Å"In sum, I believe that the individual who is to be educated is a social individual and that society is an organic union of individuals. If we eliminate the social factor from the child we are left only with an abstraction; if we eliminate the individual factor from society, we are left only with an inert and lifeless mass. Education, therefore, must begin with a psychological insight into the childs capacities, interests, and habits. It must be controlled at every point by reference to these same considerations.† (John Dewey) The author is convinced that school is merely an institution and the author also feels that education is nothing but living and living in the future not in the past. â€Å"I believe that as such simplified social life, the school life should grow gradually out of the home life; that it should take up and continue the activities with which the child is already familiar in the home.† (John Dewey) The author feels that education feels these days because most schools fail to realize that school constitutes to community life, should all the schools realize this we will not have dropouts. The author also talks about discipline in school life and how it should be continued all through the life. To conclude it is very fair to say that the author provides perfect guidelines to succeed in life, having talked about childhood and how one must be only goes to show that good habits like being disciplined should be inculcated right from a very young age and the same also facilitates a person to succeed in the long

Behaviorism and tantrums Essay Example for Free

Behaviorism and tantrums Essay Behaviorism and tantrums Jess’s story is an example of operant conditioning, because most of his behaviors are voluntary. Jess had already learned how to get candies and other sweets from his dad at the grocery. This is also an example of positive reinforcement, because Jess is getting something he loves when he misbehaves and throws tantrums, which eventually increases Jesss negative behavior in the future. Bills behavior can be defined as negative reinforcement, since he is giving donuts to Jess in order to get his shopping done without his son throwing tantrums. If Bill doesnt stop dealing with Jesss behaviors, he will not be able to control his son in the future and the problems will only increase in the future. If I was Bill, I would try these three things: 1. I would make some rules for Jess at the grocery store. Jess might seem too young to understand the meaning of rules, but it will be important to explain to Jess in easy and simple ways what the rules are, and why he should follow them. 2. I would use donuts or candy bars as rewards. If Jess can follow the rules at the grocery store, then I will give him a prize. Jess might throw a temper tantrum as soon as he enters the grocery store, but Bill has to be strong and follow through whatever the rules are. I would use negative consequences, like taking away the privilege of going to shopping with Bill if Jess’s behaviors continue. Jess might scream and cry, but Bill should ignore him until Jess stops. Once he stops, Bill should explain to his son why his behavior is not working. Bill can even make behavior chart and reward Jess when he has good behaviors, and ultimately give Jess a goal to reach. This will teaches Jess the right ways to get attention.

Hamburger and Perfect Party Food Essay Example for Free

Hamburger and Perfect Party Food Essay I hate when my stomach feels so empty. The growling and tightening of my insides drives me insane. The only thing on my mind at the time is food. Anything else doesn’t matter. My three favorite foods are chicken, burgers, and last pizza. You can’t go wrong with chicken. It goes with many sides such as corn, potatoes, or fries. Fried chicken is the best because it makes the skin so crisp and crunchy. If I had to choose out of my top three foods chicken would most likely be number one. Second choice that I have named is burgers. The best hamburgers are the ones that come straight off of the bar -b- que pit. Usually for summer we always have burgers because they are the easiest things to make and they also go well with birthdays or holidays. The lettuce, ketchup, mustard, tomatoes, etc. all make the hamburger so delicious. Last we have pizza. My favorite type of pizza is pepperoni because it is so good. If I have to choose any other toppings I would choose meat lovers because it’s all different types of meat on one pizza. They seem to be the perfect party food because I usually order them when I don’t feel like leaving the house or when my friends and I are having a small get together. What would we do without food? Having a nice full stomach makes you happy and it also gives you energy. Food will always be something that I will cherish in life, especially my favorite three that I mentioned earlier in my essay. Food is a very important thing and I have lots of other favorites.

Difference Between Operating Systems And Application Software

Difference Between Operating Systems And Application Software What is application software? A  program  or group of programs designed for  end users. Application  software can be divided into two general classes:  systems software  and  applications software. Systems software consists of low-level programs that interact with the  computer  at a very basic level. This includes  operating systems compilers , and  utilities  for managing computer  resources. In contrast, applications software (also called  end-user  programs) includes database  programs,  word processors, and  spreadsheets. Figuratively speaking, applications software sits on top of systems software because it is unable to  run  without the operating system and  system  utilities. There are a lot of terms can be found over the internet related to computer. All type of computer have processor, Memory, keyboard, mouse and screen to display output. But their is a significant difference how people or organizations use computes for their usage. We can divide all type of computers to 6 categories. Personal Computer ,Server Computer, Mainframe Computer , Super Computer, Embedded Computer, Mobile Computer. Operating  Systems Software  designed  to  handle  basic  elements  of  computer  operation,such  as  sending  instructions  to  hardware  devices  like  disk  drives and  computer  screens,  and  allocating  system  resources  such  as memory  to  different  software  applications  being  run.  Given uniformly  designed  operating  systems  that  run  on  many  different computers,  developers  of  software  do  not  need  to  concern themselves  with  these  problems,  and  are  provided  with  a  standard platform  for  new  programs. Application software  is a subclass of  computer software  that employs the capabilities of a computer directly to a task that the user wishes to perform. This should be contrasted with  system software  which is involved in integrating a computers various capabilities, but does not directly apply them in the performance of tasks that benefit the user. Custom Applications The software is tailor-made software.  The software developed to meet all the requirements specified by the user. General Applications This type of software developers to carry out specific tasks in mind the overall requirements.  Many users can use it, because it meets the general requirements. Application software is computer software, which uses a computer the ability to direct and complete the task, users want to run sub-classes. This should be contrasted with system software, the software is the integration of various functions in the computer, but usually not directly applicable to the task, a user-friendly performance. In an application suite usually have a separate application user interface with some common makes it easier for users to learn and use each application. Often they may have some capacity, with people in ways that favor the user. For example, a spreadsheet might be able to document in a word processor, even if it has been in the embedded application to create a separate spreadsheet.  User-written software tailors systems to meet users specific needs. User-written software include spreadsheet templates, word processor macros, scientific simulations, graphics and animation scripts. Users create this software themselves how important it is often overlooked.  In some types of embedded systems, application software and operating system software may be unable to distinguish between users, such as software used to control the VCR, DVD player or microwave oven case. Operating system The use of low-level computer software called the operating system (O / S), to help people build and run their own programs.  Operating system software runs not only in notebook computers, but also mobile phones, network routers and other so-called embedded devices. The type of operating system Operating system is a set of procedures, control application software, the user runs the hardware provided between the collection and the current software running on the computer link.  The operating system is also responsible for the management and control of all resources (memory, hard drives, monitors, etc.) between them may be running different applications at the same time share the work. The most famous of the operating system used on personal computers: -Microsoft Windows -Mac OS X, -Linux, Some operating systems are designed for certain types of equipment, such as Google Android (Linux, a variant), and Symbian the mobile phone The Solaris and HP UX, and dangerous goods UX and other Unix variants for server computers December VM (Virtual Memory System) used to host computer Other operating systems to enjoy the notoriety of the period, but now only historical interest are: Novells Netware is the personal computer 90 in the 20th century, the popular O / S IBMs OS / 2 was an early PC-O / Ss competition with Microsoft Windows for a time, but limited success Multics is a particularly innovative in the mainframe operating system created in the 60s of last century, which affected the future of Unix development. Different between Operating System and Application Software The Operating System is the System Software that makes the Computer work. We can say that an Operating System (OS) is Software that acts as an interface between you and the hardware. It not only contains drivers used to speak the hardwares language, but also offers you a very specific graphical user interface (GUI) to control the computer. An OS can also act as an interface (from the hardware) to the other software. A complex OS like Windows or Linux or Mac OS offers the services of an OS, but also has applications built in. Solitaire, Paint, Messenger, etc. are all applications. Application software is the software that you install onto your Operating System. It consists of the programs that actually let you do things with your computer. These Applications are written to run under the various Operating Systems. These include things like your word processing programs, spread sheets, email clients, web browser, games, etc. Many programs, such as most of the Microsoft Office suite of programs, are written in both Mac and Windows versions, but you still have to have the right version for your OS. So, the operating system of a computer is the software that allows the computer work. It provides the framework under which the applications run. The Operating system of a Computer is the Software that allows the Computer work. It provides the framework under which the Applications run. An operating system is the type of Computer system you have such as Window XP or Window 95, 98, Mac, etc. The applications are the software that actually allows the user to do something with the computer. Without the applications, all you can do is change settings and navigate among the folders.The Applications are the Software that actually allows the user to do something with the Computer. Without the applications, all you can do is change settings and navigate among the folders. You can purchase its CD from a software company or download from a software companys web site. Types of Computer Systems Different  types of computer  systems are nowadays available for different purposes according the user needs.When youll have to  order  yours or even to build it, you should  first  define the  expected use of your computer.This step will help you to  describe  the basic capabilities and know the costs of your system. Example : Personal Computer ,Server Computer, Mainframe Computer , Super Computer, Embeded Computer, Mobile Computer. Supercomputers Supercomputers are the most fastest, and expensive modern computer systems. They are mostly used for intense processing and forecasting such as forecasting the weather, or super high resolution graphics such as ray traced images. Government processes such as immigration clearances, and all other high level functionalities are handled by a supercomputer. Supercomputers are also extensively used in the military to manage and calculate or even analyze full range of information from coordinates to traffic control and even launching systems. Today, the worlds fastest supercomputer was developed by IBM the IBM Roadrunner which runs on 1.026 1.105 Pflops or petaflops and is placed in the Los Alamos National Laboratory, New Mexico USA taking up a space of 6000 square feet. Mainframe computers Mainframe computers are used in large organizations such as insurance companies and banks, where many people frequently need to use the same data. In a traditional mainframe environment, each user accesses the mainframes resources through a terminal (network terminal). There are two kinds of terminal, one is a dumb terminal which does not process or store data, just basic I/O input output and the intelligent terminal which can perform processing operations but these terminals normally do not have any storage. Mainframes are large and powerful systems to handle the processing of thousands of users at any one time. Most large organizations implement mainframes due to their flexibilities in which department computers can be allocated a certain functionality that is related to the department in response to all programs. For instance, an airline company which wishes to sell tickets online through the internet will require to connect their current website interface to a mainframe system. You as the user would then connect to the website or the mainframe system to key in your ticket purchase. Personal computers Microcomputer  designed for use by one person at a time. A typical PC assemblage comprises a  CPU; internal  memory  consisting of  RAM  and  ROM; data storage devices (including a  hard disc, a  floppy disc, or  CD-ROM); and input/output devices (including a display screen, keyboard,  mouse, and  printer). The PC industry began in 1977 when Apple Computer, Inc. (now  Apple Inc.), introduced the Apple II. Radio Shack and Commodore Business Machines also introduced PCs that year.  IBM  entered the PC market in 1981. The IBM PC, with increased memory capacity and backed by IBMs large sales organization, quickly became the industry standard. Apples Macintosh (1984) was particularly useful for  desktop publishing.  Microsoft Corp. introduced MS  Windows(1985), a  graphical user interface  that gave PCs many of the capabilities of the Macintosh, initially as an overlay of  MS-DOS. Windows went on to replace MS-DOS as the dominant  operating syst em  for personal computers. Uses of PCs multiplied as the machines became more powerful and application  software  proliferated. Today, PCs are used for  word processing,  Internet  access, and many other daily tasks. Computer servers Computer servers are among the most important infrastructure in any organization. The basic answer to the question what is a computer server, lies in the name of the term. It is a computer that serves all the computers or terminals, that are connected to it. Applications are stored in this computer and the other computer terminals connected to it, can access it. Although  computer  servers used to only be a part of enterprise networks, servers have now become a part of smaller, home or office networks. Servers can be used for several functions, such as supporting files, backups, security or gaming. For enterprise applications, servers are usually high-powered machines that can handle many requests from clients. Home or small-office servers can be another desktop that is used for file sharing and printing. Embedded Computer An  embedded system  is a special-purpose  computer  system, which is completely encapsulated by the device it controls. An embedded system has specific requirements and performs pre-defined tasks, unlike a general-purpose  personal computer. Programs on an embedded system often must run with  real-time  constraints with limited  hardware  resources: often there is no disk drive, operating system, keyboard or screen. A  flash drive  may replace rotating media, and a small keypad and  LCD  screen may be used instead of a PCs keyboard and screen. Firmware  is the name for  software  that is embedded in hardware devices, e.g. in one or more  ROM/Flash  memory  IC  chips. Embedded systems are routinely expected to maintain 100% reliability while running continuously for long periods of time, sometimes measured in years.  Firmware  is usually developed and tested to much stricter requirements than is general purpose  software  (which can usually be easily restarted if a problem occurs). In addition, because the embedded system may be outside the reach of humans (down an  oil well  borehole, launched into  outer space, etc.), embedded firmware must usually be able to self-restart even if some sort of catastrophic  data corruption  has taken place. This last feature often requires external hardware assistance such as a  watchdog timer  that can automatically restart the system in the event of a software failure. Mobile Computer Mobile computers are computing devices small enough to fit in your hand. A popular type of handheld computer is the personal digital assistant (PDA). A PDA is no larger than a small appointment book and is normally used for special applications such as taking notes, displaying telephone numbers and addresses and keeping track of dates or agendas. Many PDAs can be connected to computers to exchange data. Most PDAs come with a pen (stylus) that allows for handwriting recognition and some even have tiny built-in keyboards or microphones for voice input. A wireless connection (Wi-Fi) can be used to access the internet with a PDA. PDAs in the later part of this century were converted into phones, cameras, music players and GPS. The demands for PDA phones have been in the increase and of late have been mostly replaced by smart-phones that are equipped with much functionality similar to a computer. Conclusion Computers have become very important nowadays because they are accurate, fast and can accomplish many tasks easily. Otherwise to complete those tasks manually much more time is required. It can do very big calculations in just a fraction of a second. Moreover it can store huge amount of data in it. We also get information on different aspects using internet on our computer. O S and A S These provisions are applicable for both software applications and operating systems.   They address program features that must be contained in software for the product to meet the standards.   Because there are many programming languages from which a software producer may select, it is impossible to give specific coding techniques.   In some cases it is possible that a particular programming language may not possess the features necessary to fulfil these requirements.   In those instances, another language for creating the program would most likely have to be considered for the product to meet the standards. Since the invention of computers from first generation and fourth generation computers, they have been classified according to their types and how they operate that is input, process and output information. Below you will get a brief discussion on various types of Computers we have

The Minimum Wage and Social Security are Bad for America :: Minimum Wage Essays

"A close examination of America's unemployment rates suggests that minimum wage laws deserve a big share of the blame. Businesses are not charities, they only create jobs when they think a worker will generate net revenue. Higher minimum wages are especially destructive for people with poor work skills and limited work experience." -- Dan Mitchell, senior fellow, Cato Institute. In Henry Hazlitt’s book Economics in One Lesson, he explains some basic differences in which a good economist is separated from a bad economist. Hazlitt conveys that, â€Å"the art of economics consists in looking not merely at the immediate but at the longer effects of any act or policy; it consists in tracing the consequences of that policy not merely for one group but for all groups† (Hazlitt, 2)1. Hazlitt’s theory that the â€Å"bad† economist looks only at the immediate impact of an act or policy and does not evaluate how it effects all groups in the long run, goes hand in hand with the law of unintended consequences. The law of unintended consequences can be described as, â€Å"actions of people, and especially government, always have effects that are unanticipated or unintended† (Norton).2 In other words when the short run effects on one specific group is all that is taken into consideration, down the road consequences that can affect other g roups will arise. One thing is for certain; unintended consequences come forward in the long run in all facets of the economy. In many ways economics is a balancing act, and with any policy or act somewhere down the road consequences will show themselves that were not necessarily intended from the get go. One economic policy that proves to show unintended consequences over time is the raising of minimum wages in the workforce. The immediate impact that takes place in some economist’s eyes is the fact more money is being placed in the pockets or lower income struggling households. However, looking at it this way causes the unintended consequences to be overlooked. Furthermore, in the long run a large hike in minimum wage would actually cut jobs, thus putting those looking to benefit from a higher hourly wage out of work. As explained here, â€Å"Duke researchers have found that after an increase in the minimum wage, the least skilled 3 employees are crowded out of their jobs as better educated teenagers are drawn into the work force† (McDonald).4 Now the same employees and families who were targeted to benefit from a minimum wage increase our now suffering.

The play A Memory of Lizzie is a fictional look at the childhood years

The play â€Å"A Memory of Lizzie† is a fictional look at the childhood years of the infamous murderess Lizzie Bordon The Memory of Lizzie Bordon The play â€Å"A Memory of Lizzie† is a fictional look at the childhood years of the infamous murderess Lizzie Bordon. Set in America the late eighteen hundreds, the play takes place in an average middle class neighbourhood in Massachusetts at that time. The play takes place in an average suburban school, and the characters are (or at least the children of) moderately wealthy people. The Characters in the play are the childhood acquaintances of Lizzie Bordon, each aged around twelve years old, though due the era they would probably be less mature than modern day twelve year olds. Each character has a different attitude towards Lizzie which becomes apparent as the play continues. The children Ann Dorothy Barbara Irma Jo and Kathy all bully Lizzie, while Christy and Georgina pity her. The character Rachel Brayton is a very quiet character, possibly younger than the other children present in the scene and therefore more fearful towards Lizzie. The set in the scene that we performed consisted of some steps to represent the schools steps and a pair of curtains to represent doors. The scene starts with the children frozen, some playing with a ball, others with cards and three with a skipping rope. The only other prop that we needed was the doll that Rachel Brayton played with. Costumes would include schools uniforms, gr...

The Problems Defining Genre :: Literature Essays Literary Criticism

The Problems Defining Genre Genre denotes a systematic way to categorize literature. The term might be considered academic jargon; however, it produces up a set of expectations that allow us to judge literature. These expectations or criteria also allow us to compare with other literature in the same as well as different genres. In spite of these expectations, genre does not dictate a set of rigid rules; in fact, genre is more descriptive than prescriptive. Problems in defining genre often arise because there are frequently sub-genres: romantic comedy might be considered a sub-genre of comedy, revenge tragedy of tragedy and gothic horror of horror. It becomes increasingly difficult to see where one sub-genre ends and another begins. Also these categories are seldom pure. For example, Hamlet, a revenge tragedy, includes aspects of romance and even a comic scene or two. Our popular culture makes defining genre challenging because what is vital one day might disappear the next. An example of this is the current insistence upon a happy ending. Since tragedy is often characterized by an unhappy or "right" ending, according to Aristotle, popular culture no longer welcomes the tragedy with the relish it did at other times in history. Our Town being the exception that comes to mind, as well as the one-man shows. Poetry makes frequent use of this voice. In Daddy by Sylvia Plath, the author address "Daddy" throughout the poem. Shannon Chamberlain's use of Aesop's fable The Parrot and his Cage was another example of this single voice narrative. A second voice option is the drama or dialogue that involves talking between two characters with no narration. All of the plays we are reading in class fit this category as well as Stacy Burleson's example of Merlin as a legend in film. Finally, the combination of the narrator plus dialogue is just as it seems, a narrator talks to the audience (or reader) but the characters talk to each other. The TV shows The Fugitive, Dragnet, and Twilight Zone come to mind as examples of this. Narrative genre, by contrast, focuses on the storyline or plot. Tragedy frequently introduces a problem, there is struggle for control, finally a realistic and often unhappy ending that resolves the problem.

What is the meaning of Women Empowerment?

In the middle of the 18th century, women empowerment was greatly demonstrated through boycotts and uprisings. Not only women from the lower class suffered, but women from the middle class suffered as well. Lower class women who were working in factories would work the same amount as their male counterparts, get constantly mistreated and would still get paid lower than men. Middle class women had to always listen to their husband and never go against them. There were a lot of stereotypes between the freedom of men and women. Because of these stereotypes, this caused women to rebel and most women were very well aware of their subordinate status in their community and applied several feminist movements. One women who showed high representation of women empowerment was Abigail Adams. Abigail was the wife of president John Adams and had five children. Since she was married to the president, she was always left alone at the house taking care of all her five children as well as their farm. Since her husband was hardly home, she got very bored doing the same activities everyday. Abigail indicated many concerns, through a letters to her husband, about women and how they are being treated in society. Abigail wrote several letters to her husband, but one of her letters stated that â€Å"Remember the Ladies, and be more generous and favourable to them than your ancestors. Do not put such unlimited power into the hands of the Husbands. Remember all Men would be tyrants if they could. If perticuliar care and attention is not paid to the Laidies we are determined to foment a Rebelion, and will not hold ourselves bound by any Laws in which we have no voice, or Representation.† He letter was one of the first steps to to fight for women's rights and freedom. She exclaims that men should not have all the power in their homes because they would all become oppressors. Abigail also told her husband that if women did not get equal rights, they would rebel and not pursue the laws where they had no voice or representation in. Lastly, she emphasized the fact that John Adams needs to remember the rights of women when the Declaration of Independence was being written.

My Teacher, My Hero Essay

Teaching is an option. Sainthood is a preference. Heroism is a choice. Have you ever wondered what a true hero is like? When people say hero, they usually think of cartoon characters like Superman, Spiderman, or SpongeBob. If you mean a hero in cartoon or movies, then someone who is the strongest person around who wants to bring peace and justice. Heroes are not like real superheroes, people who could fly, who could hold a car using their forefinger, not even fighting villains for saving the world. Then, what is a hero? When talking about heroes, they’re the one who strengthen you, the one who are at your side whenever you’re down because they are there to lift you up. Your hero can be your mom, dad, brother, sister, a friend or it can be your teacher. Well, a teacher for me is most likely a hero because they do lots of things just to do their works. A teacher is similar to a hero for some reasons. Noisy students, lesson plans, tons of paper works, mountains of test papers – these are all a part of a teacher’s work. Despite the demanding situations and long hours of work, teachers of today persevere and endure, recognizing the crucial role they play in molding the minds of the future generations. As the unsung nation builders, they plant seeds of information and ensure the holistic growth of their students. They find time to manage and take care of the class; they serve as the student’s second parent. They mold the young minds to become the nation’s hope and great asset. Teachers generate interest in subjects that students often find tedious. Rousing students from their apathy and watching their curiosity grow is a giant reward for them.

Case Study: Organisational Development Essay

As a means of accurately comprehending the issues in this case it is essential that analysis takes place using a range of managerial perspectives in relation to the implementation of change in order to understand the deficiencies in BA management’s implementation of change. A classical Organisational Development (OD) approach is focuses on changing attitudes and behaviour whereas in this case focus was solely upon improving effectiveness of organisation. According to this perspective BA disregarded several key steps in implementing this change as no feedback was gathered from staff. The OD practitioners in this case have ineffective intrapersonal and interpersonal skills as management have failed to gain the trust of its employees and do not display personal integrity. In relation to a sense making perspective BA did not understand that the change they intended to implement needed to have plausibility in the eyes of employees. Hence management’s approach to abandon talks over the introduction of smart cards and announce their forced implementation at just five days notice [ (Palmer, Dunford and Akin 2009) ]. BA did not effectively convey to positive plausible aspects of this change as employees still thought that the system would be used to make staff alter their working hours at little notice [ (Palmer, Dunford and Akin 2009) ]. Common to various change management approaches are that they highlight the need for communication to be not just about passing on information but allowing different voices to be heard. BA by abandoning talks with unions and employees and also in the lack of provision of appropriate information to their American customers during the strike demonstrates an inherent incapability of BA management to convey information effectively [ (Palmer, Dunford and Akin 2009) ]. Also apparent in this case is the lacking of one strong leader of multiple leaders not one person in BA’s management structure took control of the situation and it seems that BA management participated in groupthink to the detriment of the organisation namely its loss of 40 million pounds. According to this perspective it is argued that the style of change will depend on the scale of change and the receptivity of organisational members [ (Palmer, Dunford and Akin 2009) ]. In the case of BA the style of change was not matched to the needs of the organisation. The situation called for a collaborative style of change drawing upon input from a range of sources including employees, unions and management but instead drew upon a coercive approach thus adding further fuel to an already flamed situation, the layoff of 13000 employees. Viewing this case from a processual perspective this approach highlights a number of stages in engaging in the management of change. The third stage of this approach involves gaining acknowledgement and understanding of the importance of the problem. In relation to the BA case study example BA management fail to effectively understand the problem at hand, instead they made the choice to ignore underlying cultural issues within the organisation and proceed ahead with what they considered as the best course of action from an efficiency perspective. Evidence is found through CEO Rod Eddington’s comment that he was unaware that there was even a respect deficit to be plugged [ (Palmer, Dunford and Akin 2009) ]. In order to address the issues relating to the implementation of change in this case analysis of why BA has failed should take place. In doing this BA management should attempt to understand why their method of implementing change failed from a range of perspectives. From this BA can develop new strategies for implementing change for example using a particular change management perspective and moulding it to fit the needs of the organisation. A solution to the problem encountered by BA in this case would be to be more proactive in their change management strategies. If BA are continuously working toward change making use of employee opinions and feedback within the organisation, large scale changes such as the implementation of smart card technologies in this circumstance would encounter less resistance to change as BA would gain the trust and support of its employees due to their participation in the design and implementation of change within the organisation. In conclusion it can be identified that BA in this case have managed their implementation of change very poorly from analysis of a range of approaches relating to implementation of change and it is proposed that BA being more proactive and making use of a participative approach would be beneficial to the continued organisational development of this business. Bibliography Palmer, Ian, Richard Dunford, and Gib Akin. Managing Organizational Change: A Multiple Perspectives Approach. New York: McGraw-Hill, 2009.

Drilling Machine

Drilling Machine Chapter-4 ?Drilling machines ?Any component manufactured has one or more cylindrical hole in them. ?The process of making a hole is known a drilling. ?The cutting tool, which is used for making holes, is known as drill. ?The drill is a multipoint cutting tool. ?Definition: Drilling is the operation of making holes in a work piece using a drill bit. ?The hole is generated by the rotating drill, which exerts large force on the work piece clamped rigidly on the machine table. ?What is a Drilling machine ? A power operated machine tool, which holds the drill in its spindle rotating at high speeds and when manually actuated to move linearly simultaneously against the work piece produces a hole. ?Drilling machines ?Types Of Drilling Machines †¢Portable drilling machine †¢Bench Drilling Machine (Sensitive drilling machine) †¢Upright drilling machine †¢Radial drilling machine †¢Gang drilling machine †¢Multiple spindle drilling machine †¢Aut omatic drilling machine †¢Deep hole drilling machine. ?Portable drilling machine ?It is a small and compact machine, which can be conveniently held by hand, and drilling operations can be carried out. These machines are used to drill small holes in large work piece. ?Portable machines run at high speeds, powered by electrical motor or pneumatic. ?The maximum diameter of hole it can drill is 12 mm. The feed is applied by hand. ?Portable drilling machine ?Portable drilling machine ?Bench Drilling Machine (Sensitive Drilling Machine) ?Bench drilling machine ?These are light duty machines used in small workshops. ?Also called Sensitive drilling machines because of its accurate and well balanced spindle. ?Holes of diameter 1 mm to 15 mm. ?The main parts of the machine The main parts of the machine are Base, ?Vertical main column, ?Moving head ?Work table, ?Spindle and ?Driving mechanism. ?Bench Drilling Machine ?Upright Drilling Machine ?In construction the upright drilling machine is similar to a sensitive drilling machine for having a vertical column mounted upon the base. ?This machine is designed for handling medium sized work pieces. ?For drilling of different types of work a large number of spindle speeds and feeds are available. ?Upright Drilling Machine ?Upright Drilling Machine ?There are two types of Upright drilling machine †¢Round Column Section or Pillar drilling Machine Box Column Section. ?Round Column Section or Pillar Drilling Machine ?It consists of a round column that rises from the base which rests on the floor, a round table assembly, drill assembly and an arm. ?The arm and the table may be moved up and down on the column for holding work pieces of different heights and also moved in an arc up to 1800 and may be clamped in any position. ?The maximum size of holes that the machine can drill is up to 50mm ? Box Column Section Upright Drilling Machine ?It has square table fitted on the slides at the front face of the machine column. The table can be moved up and down by an elevating screw. ?It is suitable to work for heavier work pieces. ?The holes above 50mm in diameter can be drilled by this type of machine. ?Radial drilling machine ?These are heavy duty and versatile drilling machine used to perform drilling operation on large and heavy work piece. ?Holes up to 7. 5 cm can be drilled ?Radial Drilling Machine ?Radial Drilling Machine Base ?It is a large rectangular casting that is finished on its top to support a column at one end and work table at the other end. In some machines two or more number of bases are provided when drilling is done on a work pieces supported on anyone of the bases, another workpiece may be set up on the other for continuous operations. ?Radial Drilling Machine Column ?It is a cylindrical casting mounted vertically at one end of the base. It supports the radial arm which may slide up or down on its face. Radial arm ?It is mounted on the column extends horizontally over the base. ?It is a casting with its front vertical face accurately machined to provide guide ways on which the drill head may be made to slide. Radial Drilling Machine Drill head ?It is mounted on the radial arm and drives the drill spindle. ?A small drill head may be made to slide on the guide ways of the arm for adjusting the position of drill spindle with respect to work. Spindle drive and feed mechanism ?A constant speed motor is mounted at the extreme end of the radial arm. ?Working ?Work piece is marked for exact location and mounted on the work table. ?Drill bit is then located by moving the radial arm and drill to the marked location. ?By starting drill spindle motor holes are drilled. Radial drilling machines Plain radial drilling machine ?In this type of machine provisions are made for vertical adjustment of arm. ?In addition horizontal movement of drill head along the arm and circular movement of the arm in horizontal plane about the vertical column is also possible. ?Radial drilling machi nes Semi universal column ?In addition to the above movements the drill head can be swung about horizontal axis perpendicular to the arm. ?Other than the normal position the drill head permits to drilling a hole at an angle to the horizontal plane. Radial drilling machines Universal machine ?In addition to all the above mentioned movements. The arm holding the drill head may be rotated on a horizontal axis. ?This helps the universal machine to drill a hole on the work piece at any angle. ?Gang Drilling Machines ?Gang Drilling Machines ?Gang Drilling Machines ?The working features of a gang drilling machine are similar to other types of drilling machines. ?The only exception in a gang drilling machine is that a number of single spindles are placed side by side on a common base and are mounted on the same table. Each of these spindles can be independently set for different speed and depth of cut. ?Such machines are useful when number of holes of different sizes are to be drilled on th e same workpiece. ?Multiple Spindle Drilling Machine ?Multiple Spindle Drilling Machine ?Multiple Spindle drilling machine ?In these machines the head assembly consists of multiple spindles driven by a single motor with gear drives in the head. ?These machines are mostly used in continuous production shops where several holes of same diameter or different diameters are to be drilled simultaneously and accurately. ?Deep hole drilling machine These machines are used for drilling holes where depth exceed normal drill size. ?These machines are operated at high speed and low feed. ?These machines are very useful for drilling deep holes in rifle barrels, crank shafts, etc. ?The drill is withdrawn automatically each time when it penetrates in to the work to a depth. ?Deep hole drilling machine ?Drilling Machines Specification ?The specification of the radial drilling machine are ?Diameter of the column ?Length of the column ?Length of the arm ?Maximum & minimum drilling radius ?Spindle spe ed ?Feed. ?Drilling Machines SpecificationThe other details of the drilling machine are ?Maximum diameter of the drill that machine can operate. ?Table size ?Rise or lowering of the spindle ?Power ?Drilling Operations The different operations that can be performed in a drilling machine are †¢Drilling †¢Reaming †¢Boring †¢Counter boring †¢Counter sinking †¢Spot facing †¢Tapping †¢Trepanning ?Reaming ?It is a process of smoothing the surface of drilled holes with a tool. ?Tool is called as reamer. ?Initially a hole is drilled slightly smaller in size. ?Drill is replaced by reamer. ?Speed is reduced to half that of the drilling. ?Reaming ?Boring It is process carried on a drilling machine to increase the size of an already drilled hole. ?Initially a hole is drilled to the nearest size and using a single point cutting tool the size of the hole is increased. ?Counter boring ?This process involves increasing the size of a hole at only one end. ?Cutt ing tool will have a small cylindrical portion called pilot. ?Cutting speed = two-thirds of the drilling speed for the same hole. ?Counter sinking ?This is an operation of making the end of a hole into a conical shape. ?Cutting speed = half of the cutting speed of drilling for same hole. Spot facing ?It is a finishing operation to produce flat round surface usually around a drilled hole, for proper seating of bolt head or nut. ?It is done using a special spot facing tool. ?Tapping ?Process of cutting internal threads with a thread tool called as tap. ?Tap is a fluted threaded tool used for cutting internal thread ? Cutting speed is very slow. ?Trepanning ?It is a method of producing a hole by removing a disk shaped piece usually from flat plates. ?The hole is produced by removing the metal along the circumference of a hollow cutting tool. A hole is produced without removing much of the material from the workpiece, resulting in saving of material. ?Trepanning ?Tools used in drilling machine †¢Drills †¢Reamers †¢Taps ?Drills †¢Flat drills †¢Straight fluted †¢Twist drills ?Flat drill ?Straight fluted drills ?Straight fluted drills ?Twist Drill ?Twist drills are rotary end-cutting tools having one or more cutting lips and one or more straight or helical flutes for the passage of chips and cutting fluids. Twist drills are made with straight or tapered shanks, but most have straight shanks. ?Drill tool ?Twist Drills ?Nomenclature of Twist Drill ?Point ?Body ?shank ?Point Point is a cone shaped end of the drill. ?chisel edge or dead centre – sharp edge formed at the extreme tip of the drill by intersection of two conical surfaces. ?Point ?Flank – is the conical surface of the point. ?Lip – is the cutting edge formed at the intersection of the flank and inner surface of the flute. ?Body ?Body is the portion of the drill that extends from the tip of the drill to the lower edge of the neck. Flutes – are helical g rooves that are cut on the cylindrical surface of the drill. ?Body Margin – is the narrow strip along side of the flute. It guides and prevent rubbing of heel in the drilled hole.Heel- is the edge formed by the intersection of the flute surface and undercut surface of body. ?Body Body clearance – narrow surface gap between the margin and undercut portion of body. Web – is the thickness between two flutes. ?Shank ?Shank is the portion of drill above the neck. ?It will be straight or tapered. ?End of the shank is provided with small taper called as tang. ?Helix angle – angle formed by leading edge of the land with a plane having axis of the drill. ?lip relief angle – the angle formed by flank and a plane at right angles to the drill axis. ?Point angle – angle formed between two flanks.

Importance & Impact of Ethical Communication Essay

Abstract Communication is constant, especially in the information age. Savvy professionals know how to communicate quickly, effectively and ethically. The term â€Å"ethical communication† has different meanings depending on the context. A shampoo advertiser and a sports team spokesperson may have dissimilar views on what constitutes as ethical communication. Some communication guidelines are only applicable to certain situations, while others could be understood as ethical in one situation and unethical in another. Every aspect of ethical communication should be considered within the boundaries of the issue at hand. Introduction The Business Dictionary defines ethical standards as follows: Principles that when followed, promote values such as trust, good behavior, fairness, and/or kindness. There is not one consistent set of standards that all companies follow, but each company has the right to develop the standards that are meaningful for their organization. Ethical standards are not always easily enforceable, as they are frequently vaguely defined and somewhat open to interpretation (â€Å"Men and women should be treated equally, † or â€Å"Treat the customer with respect and kindness. ). Others can be more specific, such as â€Å"Do not share the customer’s private information with anyone outside of the company. † Ethical Communication in Business Every business is dependent on effective ethical communication. It’s what makes new policy in government, raises money for nonprofits and strengthens a business. Business communication occurs any time a message is given or received, whether it’s verbal or nonverbal, between two businesses, a business and its employees or a business and the public. The messages sent and received by a business need to follow ethical norms that don’t offend or make individuals feel uncomfortable. Significance Ethical business communication holds great significance on three main fronts: business to business, business to employees and business to the public. An example of the first type is between a business and its suppliers or distributors. The second is organizational communication within the business itself, how the leadership communicates with the employees. Lastly, communication with the public is how the business develops its public image. Maintaining high ethical standards on each front is essential to success in business. Function Ethical business communication’s primary function is to send and receive messages in a neutral, non-offensive manner. Ethical effective communication skills in business strengthen its corporate culture, resulting in a more attractive bottom line. When communication does not adhere to ethical standards, the consequences can include unhappy employees, a poor public image and a decrease in the bottom line. Ethical business communication is intended to care for the emotional and perceptive needs of its employees and customers. Misconceptions A common misconception concerning ethical communication in business is that most unethical communication is obvious and overt. True unethical communication is based on perception. If a person or people group perceive or interpret certain actions or words to be discriminatory or offensive, the communication can be considered unethical. The same is true with interpersonal interactions between employees. If a particular form of communication or gesture is offensive to another employee, it can be categorized as unethical. Purpose The purpose of ethical communication in business is to protect, respect and maintain a good public image. The communication in any business is for the purpose of maintaining order and the proper image with its employees and society. For example, if an accusation was to arise against a particular company, the public relations representative will arrange a press conference to verbally address the issue at hand. The company may also change a policy pertaining to the issue that non-verbally communicates the same message. Consequences There are many consequences to unethical business communication. A business may have an outstanding product or service, but if it doesn’t communicate well with its customers, they will not be satisfied, and this can weaken the business/customer relationship. Everything in business rises and falls on communication. When ethical communication is lacking, moral, corporate image and motivation will lack as well. Each of these elements affects the spirit of the employees, which in turn will reflect to the customer and result in a decrease in revenue. Ethical behavior is a companywide concern, of course; but because communication efforts are the public face of a company, they are subjected to particularly rigorous scrutiny from regulators, legislators, investors, consumer groups, environmental groups, labor organizations, and anyone else affected by business activities. Ethical communication includes all relevant information, is true in every sense, and is not deceptive in any way. In contrast, unethical communication can include falsehoods and misleading information (or can withhold important information). Some examples of unethical communication include: Plagiarism: Plagiarism is presenting someone else’s words or other creative product as your own. Note that plagiarism can also be illegal if it violates a copyright, which is a form of legal protection for the expression of creative ideas. Selective misquoting: Deliberately omitting damaging or unflattering comments to paint a better (but untruthful) picture of you or your company. Misrepresenting numbers: Increasing or decreasing numbers, exaggerating, altering statistics, or omitting numerical data. Distorting visuals: Making a product look bigger or changing the scale of graphs and charts to exaggerate or conceal differences. In contrast, an ethical message is accurate and sincere. It avoids language and images that manipulate, discriminate, or exaggerate. On the surface, such ethical practices appear fairly easy to recognize, but deciding what is ethical can be a considerable challenge in complex business situations. Distinguishing Ethical Dilemmas from Ethical Lapses Every company has responsibilities to its stakeholders, and those various groups often have competing interests. An ethical dilemma involves choosing among alternatives that aren’t clear-cut. Perhaps two conflicting alternatives are both ethical and valid, or perhaps the alternatives lie somewhere in the gray area between clearly right and clearly wrong. Suppose you are the chief executive of a company whose sales are declining and you might be forced to reduce costs by laying off 100 employees. You’ve decided to wait two months before making this tough decision. Here’s your dilemma: Do you tell the workforce now that several hundred jobs could disappear in the near future? Telling them now would give people more time to look for new jobs and adjust their finances—clearly a good thing. However, if you tell them now, vital employees nervous about their future could jump ship, which could drive sales down even more—clearly not a good thing. And what if you tell them now and many people leave but then sales improve enough in the next two months that you can avoid the layoffs? You will have unnecessarily disrupted many careers and families. Situations such as these often have no clear answer. In contrast, an ethical lapse is a clearly unethical (and frequently illegal) choice. In 2004, several insurance companies were accused of misleading military personnel at Fort Benning in Georgia, Camp Pendleton in California, and other bases around the country. Many of these young men and women thought they were signing up for savings programs when in fact they were buying extremely expensive and frequently unnecessary life insurance policies. The policies were often sold during mandatory financial training sessions for the soldiers, who were given no time to read the documents they signed. After the situation was brought to national attention by the New York Times and other news media, at least two of the companies involved, Madison National Life Insurance Company and American Amicable Life Insurance, began issuing full refunds. Ensuring Ethical Communication Ensuring ethical business communication requires three elements: ethical individuals, ethical company leadership, and the appropriate policies and structures to support employees’ efforts to make ethical choices. 39 Moreover, these three elements need to work in harmony. If employees see company executives making unethical decisions and flouting company guidelines, they might conclude that the guidelines are meaningless and emulate their bosses’ unethical behavior. Employers have a responsibility to establish clear guidelines for ethical behavior, including business communication. In a recent global survey by the International Association of Business Communicators, 70 percent of communication professionals said their companies clearly define what is considered ethical and unethical behavior. On a somewhat less positive note, slightly fewer than half said their companies encourage open discussion of ethical issues and dilemmas. Many companies establish an explicit ethics policy by using a written code of ethics to help employees determine what is acceptable. A code is often part of a larger program of employee training and communication channels that allow employees to ask questions and report instances of questionable ethics. For example, United Technologies, a large aerospace and defense company based in Hartford, Connecticut, offers employees, customers, and suppliers a confidential way to report suspected fraud and other ethical concerns. The people who share their concerns through the program then receive a written response that explains how the situation was resolved. 1 To ensure ongoing compliance with their codes of ethics, many companies also conduct ethics audits to monitor ethical progress and to point out any weaknesses that need to be addressed. Principles of Ethical Communication The Business Dictionary defines ethical standards as â€Å"Principles that when followed, promote values such as trust, good behavior, fairness, and/or kindness. † In order to establish good communication with people of other cultures, it is essential to understand their ethical framework. In rder to learn ethical intercultural communication, you must expect people of other cultures to think differently, be willing to learn culturally appropriate behavior and (at least to some extent) practice what their cultures consider ethical. Expect Differences Ethical principles are not the same across cultures. Rather, ethics are culturally informed. â€Å"The right thing to do† is not just instinctive in humans. Many aspects of what is â€Å"good† are taught (consciously and subconsciously) by a person’s culture. So, if you want to establish ethical intercultural communication with people of another background, prepare yourself to see the world differently. Do not expect that what seems good to you will also seem good to them; understand that they may view some things as bad that you view as fine or good. For example, while American culture teaches that individuality is a good thing and that â€Å"standing on your own two feet† is a position you should strive for, many other cultures value the group more than the individual. For example, in most African cultures, being part of a strong family support system is considered much more important and valuable than standing alone as an individual. Exemplify the Universal Although different cultures will have varying expectations and standards as to what is ethical, there are some ethical standards that are universal. So, by striving to abide by ethical standards that are universally received, you can take the first step in communicating and connecting well with people of another culture. According to William Howell in his Ethics of Intercultural Communication, â€Å"Two principles that are universal are that no action is ethical if it harms persons, and the action that benefits persons accumulates ethical quality. † Act in such a way that you do not intentionally bring harm to anyone, and always keep others’ best interests in mind. Learn their Culture To really communicate well interculturally, you must ask the question: â€Å"What makes a ‘good’ person in your culture? † Talk with people in the target culture to discover the traits of an ethical person. What attitudes and actions does a good person possess? Does a good person set aside his personal work to take care of his parents when they are elderly? Does a good person control his anger at all times? Does a good person practice abstinence in certain areas? You will find, as you look into someone else’s culture, that the things that make a â€Å"good† person in your culture are not the same things that comprise a â€Å"good† person in every culture. Empathize Through Action As you learn the ways of another culture, the best way to establish good intercultural communication is to act in a way that is considered ethical in that culture. Do and say the things that will express that you have the best interest of those around you in mind. Enjoy the food people prepare for you. If there are certain respectful gestures associated with greeting people older or more prestigious than yourself (or everyone), use them. Learn at least enough of the language to greet people and ask how they are doing in their native tongue. Wear clothing that is culturally appropriate. Respect family organization and methods of doing education and business. On every level of life and society, share in the way people think and act as much as you are able to. This willingness to adopt the standards of another culture is the best way to establish ethical and intercultural communication. Goals of Ethical Business Communications The purpose of business is to make money. Behaving ethically serves that purpose. People prefer doing business with ethical companies, companies they can trust, so in the long run the ethical company benefits from its behavior. This means that the goal of ethical business communication is to build the trust and credibility of the company. The International Association of Business Communicators maintains that companies that the practice of ethical business communication also increases a team feeling among employees and boosts employee morale. To accomplish these goals, corporate communication must strive to attain certain specific ethical goals. Honesty It is to a company’s benefit to be honest. Honesty is the basis of trust. If others feel that they can believe what a company says, they will trust it. Other factors being equal, people prefer doing business with a company they can trust. Honesty means saying what you believe to be true, but it also means distinguishing fact from opinion. It is easy to disguise opinion as fact. Some television news commentators do it every day, and their credibility suffers for it. They may be considered entertaining, but what they say is taken with a grain of salt. Consultant Michelle Howe advises any company that wants to be trusted to clearly label opinion as such, and to present what it has to say in an unbiased manner. Clarity Distinguishing fact from opinion is part of a larger goal of being clear and easy to understand. Ethical business communication calls for being clearly understood. It means that the company is not seen as attempting to obfuscate or confuse the public and other companies with whom it does business. Timeliness of communication can also help. Within the company, acknowledging problems and keeping relevant people informed with clear and direct communications helps dampen the â€Å"rumor mill† and maintains better employee morale. Commitment In the context of business communications, commitment means allocating the necessary time and resources to discussing issues fully. Communication needs to be thorough, for only when time and resources, such as feedback forms, are dedicated to discussing issues is there a chance for everyone in the organization to have their voice heard. Acknowledging Sources Few things create as much tension as when someone presents another person’s ideas as his own. Employees want credit for their work, so failure to acknowledge them is not only unethical but also bad for morale. Some people believe that concerns about plagiarism are only important in academic ettings, but anytime someone is caught â€Å"borrowing† someone else’s ideas without proper acknowledgment, trustworthiness takes a nosedive. Most people realize it’s important to use quotations when citing direct statements from others, but it’s also good practice and sound business to acknowledge ideas that are not your own. Openness to Other Views Openness is one of the key pillars of ethical communication. In communication, openness m eans being open to diverse ideas and opinions, as well as being ready to offer your own opinions even if you do not think they will be popular. A business environment where people are not free to play the devil’s advocate and say unpopular opinions is not an ethical one, because intolerance of divergent opinions means intolerance of differences and free flow of information is essential to both the public’s and the organization’s long-term well-being. Taking Care with Confidential Information Confidential information is a special class of information that requires special attention. The North Carolina State University business department emphasizes the importance of the ethical business practice of protecting confidential information while complying with public disclosure laws. Any use of confidential information for personal gain is also clearly unethical. IABC Code of Ethics for Professional Communicators Preface Because hundreds of thousands of business communicators worldwide engage in activities that affect the lives of millions of people, and because this power carries with it significant social responsibilities, the International Association of Business Communicators developed the Code of Ethics for Professional Communicators. The Code is based on three different yet interrelated principles of professional communication that apply throughout the world. These principles assume that just societies are governed by a profound respect for human rights and the rule of law; that ethics, the criteria for determining what is right and wrong, can be agreed upon by members of an organization; and, that understanding matters of taste requires sensitivity to cultural norms. These principles are essential: †¢Professional communication is legal. †¢Professional communication is ethical. †¢Professional communication is in good taste. Recognizing these principles, members of IABC will: Engage in communication that is not only legal but also ethical and sensitive to cultural values and beliefs; †¢Engage in truthful, accurate and fair communication that facilitates respect and mutual understanding; †¢adhere to the following articles of the IABC Code of Ethics for Professional Communicators. Because conditions in the world are constantly changing, members of IABC will work to improve their individual competence and to increase the body of knowledge in the field with research and education. Articles 1. Professional communicators uphold the credibility and dignity of their profession by practicing honest, candid and timely communication and by fostering the free flow of essential information in accord with the public interest. 2. Professional communicators disseminate accurate information and promptly correct any erroneous communication for which they may be responsible. 3. Professional communicators understand and support the principles of free speech, freedom of assembly, and access to an open marketplace of ideas and act accordingly. 4. Professional communicators are sensitive to cultural values and beliefs and engage in fair and balanced communication activities that foster and encourage mutual understanding. 5. Professional communicators refrain from taking part in any undertaking which the communicator considers to be unethical. 6. Professional communicators obey laws and public policies governing their professional activities and are sensitive to the spirit of all laws and regulations and, should any law or public policy be violated, for whatever reason, act promptly to correct the situation. 7. Professional communicators give credit for unique expressions borrowed from others and identify the sources and purposes of all information disseminated to the public. 8. Professional communicators protect confidential information and, at the same time, comply with all legal requirements for the disclosure of information affecting the welfare of others. 9. Professional communicators do not use confidential information gained as a result of professional activities for personal benefit and do not represent conflicting or competing interests without written consent of those involved. 0. Professional communicators do not accept undisclosed gifts or payments for professional services from anyone other than a client or employer. 11. Professional communicators do not guarantee results that are beyond the power of the practitioner to deliver. 12. Professional communicators are honest not only with others but also, and most importantly, with themselves as individuals; for a professional commu nicator seeks the truth and speaks that truth first to the self. Enforcement and Communication of the IABC Code of Ethics IABC fosters compliance with its Code by engaging in global communication campaigns rather than through negative sanctions. However, in keeping with the sixth article of the IABC Code, members of IABC who are found guilty by an appropriate governmental agency or judicial body of violating laws and public policies governing their professional activities may have their membership terminated by the IABC executive board following procedures set forth in the association’s bylaws. IABC encourages the widest possible communication about its Code. The IABC Code of Ethics for Professional Communicators is published in several languages and is freely available to all: Permission is hereby granted to any individual or organization wishing to copy and incorporate all or part of the IABC Code into personal and corporate codes, with the understanding that appropriate credit be given to IABC in any publication of such codes. The IABC Code is published on the association’s web site. The association’s bimonthly magazine, Communication World, publishes periodic articles dealing with ethical issues. At least one session at the association’s annual conference is devoted to ethics. The international headquarters of IABC, through its professional development activities, encourages and supports efforts by IABC student chapters, professional chapters, and regions to conduct meetings and workshops devoted to the topic of ethics and the IABC Code. New and renewing members of IABC sign the following statement as part of their application: â€Å"I have reviewed and understand the IABC Code of Ethics for Professional Communicators. As a service to communicators worldwide, inquiries about ethics and questions or comments about the IABC Code may be addressed to members of the IABC Ethics Committee. The IABC Ethics Committee is composed of at least three accredited members of IABC who serve staggered three-year terms. Other IABC members may serve on the committee with the approval of the IABC executive committee. The functions of the Ethics Committee are to assist with professional d evelopment activities dealing with ethics and to offer advice and assistance to individual communicators regarding specific ethical situations.